Shipping & Returns
Shipping Information
Lead Times
- Quickship Holsters: Ships within 5 business days from order date.
- Custom Holsters: Ships within 15 business days from order date.
Lead times exclude weekends and holidays. Orders are processed in the order received.
Expedited Fulfillment
Expedited fulfillment is available for military (MIL) and law enforcement (LEO) personnel with exigent circumstances. Contact [email protected] with your order details and verification to request expedited processing.
Domestic Shipping
We ship to all addresses in the United States. Orders over $99.99 ship free within the United States. You will receive tracking information by email once your order ships.
APO / Military Shipping
We ship to APO and military addresses that can receive our packages. Tracking information is provided by email.
International Shipping
We currently do not ship directly to international locations. For international orders, please contact Varusteleka.
Returns & Refunds
Quickship Holsters
Quickship holsters include a 30-day trial period. You may return or exchange an unused holster in original condition within 30 days of delivery for a refund or exchange.
Custom Holsters
Custom holsters are made to order and are generally non-returnable unless there is a confirmed manufacturing defect. Defective items are covered under our lifetime warranty.
Warranty
All C&G Holsters products carry a lifetime warranty against defects in materials and workmanship under normal use. We will repair or replace defective items at no charge.
Refund Processing
Approved refunds are issued to the original payment method within 5–7 business days after the return is inspected and approved. Additional time may be required for the credit to appear on your statement.
Returns & Refunds Resolution Summary
Typical Timeline
- Return request reviewed: 1–2 business days
- Return received and inspected: 2–3 business days after arrival
- Refund issued: 5–7 business days after approval
Examples of Resolved Cases
- Unused Quickship holster returned within 30 days — Full refund issued after inspection.
- Defective hardware on a Custom holster — Replacement parts sent at no cost; no return required.
- Incorrect model ordered (Quickship) — Exchange processed for the correct model.
Escalation Contact
If your return or refund has not been resolved within the timelines above, email [email protected] with the subject line “Return / Refund Escalation – [Order Number]”. Escalated requests are reviewed within 1 business day.
